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Frequently Asked Questions

How do I place an order?

If it’s an off the shelf item, then it should be just added to the cart, but if it is a bespoke item, then it should link to contact us for inquiry and quote.

How can I confirm if my order was received?

Once they check out and have paid, an automatic email should be sent to them.

What are the payment channels available?

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How long does it take to process an order?

Please allow 1-2 days for your order to be processed, we make every effort to fulfill your order as quickly as possible.

How long does it take for my order to be delivered?
  • Once your items are available, we will notify you via email and by phone that your order is ready for delivery. For more information regarding shipping, click here. 
  • If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will look into it for you.
How can I claim warranty?

For warranty Claims, click here

What products are covered by our warranty?
  • DCM will gladly warrants all tools and equipment purchased from us referenced under the condition of our partners Standard Warranty Policies. To view Standard Warranties by Brand, click here
  • All Accessories and Abrasives are not covered by our warranty.
Can I request for a demo of your product?

You can contact us and share the complete details of your request.

Can I request for a product training for our company?

You can contact us and share the complete details of your request.

Reach Us

Our customer service is here to provide support answer questions and help address your needs. 

Customer Service

Find local service support
Monday – Friday 8:30 am – 5:30 pm

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